Support
ProtoGrants support
Two Rivers Digital supports marketplace evaluation, installation planning and contracted customer deployments of ProtoGrants.
Contact support
Send the environment and package details with your request.
Email ivan@tworiversdigital.ca with your organization name, Microsoft Power Platform region, ProtoGrants solution version, the affected screen and the exact error text. Do not email passwords, access tokens, identity documents or applicant records.
Installation requirements
A customer-controlled Dataverse environment is required.
An authorized Microsoft Power Platform administrator installs the managed solution into the target environment. The customer is responsible for the required Microsoft licenses, capacity, data policies, security roles and any Power Pages configuration used for a public applicant experience.
Support boundary
Marketplace support covers the packaged solution.
Two Rivers Digital can investigate package installation, solution components and documented product behaviour. Customer-specific integrations, data migration, program configuration, accessibility acceptance testing and production operations are scoped through a separate services agreement.
Security reports
Report suspected security issues privately.
Email ivan@tworiversdigital.ca with a concise description and reproduction steps. Do not include live personal information. Two Rivers Digital will acknowledge and triage reports based on severity and the applicable customer agreement.